customer dosn't want to pay
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customer dosn't want to pay

Hello everyone, I'm sorry I haven't been blogging in a long time. I open up a store at 7134 market street unit 9 and has been taking alot of my time. I would like to share a story with everyone. If I'm wrong please tell me. I had a call from a young lady the other day about a dishwasher. She called and said that the dishwasher wasn't working and she ask if i could come over and check it for her. We set up a time for me to be there and so i went and found that the dishwasher had a bad motor. I gave her a price and ask if she needed to call her landlord and see what she wanted to do. She then told me that her landlord told her to just get it fix so go ahead and order the motor. I said great I'll call you as soon as I get it. When i got the motor a couple of days after I called her to let her know that the motor was in and set up a time to install. We set the time. A few hours before the appointment she calls me and said that her landlord told her to cancel the service call. At that time I told the young lady that was find but her landlord was going to have to pay the labor charge and the restocking fee on the motor. She said that she was going to have to talk to her landlord and call me back. About 9:00 that night my phone rings and it was the landlord. She told me that she wasn't going to pay that bill because I didn't talk to her about it first. I told her If she doesn't pay it then I was going to take her to court. Am I wrong for that. Please let me know what everyone thinks the right thing to do in this matter. Hope everyone is doing great. take care

46 Comments to customer dosn't want to pay:

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Kenneth on Friday, October 14, 2011 9:12 AM
No you are not wrong and you had to pay to get the part and they did request it so they are responsable for the fees even if they don't want it now I say stand your ground and get what's owed but how old is the customer because alot of old people are on fixed income but the landlord requested it and she cleared it through him so get it from the landlord you can't order food and say you don't want it when it arrives
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Orlando PC Repair on Friday, June 28, 2013 1:34 AM
Unfortunately, this kind of stuff happens a lot & its always best for you to absorb the cost to prevent negative reviews even though it may not be right.


Rennie Ashby on Friday, December 02, 2011 12:17 PM
Hey Chip, As a landlord I want to be the one to directly authorize any service. It's a sloppy landlord that passes this off to the tenant. I'm not an attorney but legally, since the work was not performed or even authorized directly by the property owner or mgmt firm I think you are stuck. Had you performed the work you could file a mechanic's lien on the title of the property.
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ASI Laundry Equipment on Monday, April 30, 2012 10:50 AM
ugh..ya that's a tough one..but I think Rennie is correct. In the future I would make sure you speak directly to the owner or landlord in this case..not from a third party. good luck
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Tom White on Saturday, May 05, 2012 4:04 PM
I am in the exact same business. You are not going to get anywhere with the landlord because she is right you should have talked to her. I know the tenant said go ahead but..... Sorry. I know how you feel. Been there, done that.
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Tricky situation. Before even going out you should always contact the land lord.
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Ron on Monday, March 03, 2014 3:52 PM
I read some of the posts on here about your troubles with the motor and Landlord. I have got to say this. I'm a tenant and have been renting from the same person going on 10 years now. When something goes wrong with anything in the house she gets called and we work together with the problem. If I call the service man to come out I give her the number to call and set up payment details. This way everything goes smooth and everyone gets paid and are happy. Sorry you had to go through this experience.
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