Hello, I hope that everyone had a great Easter. A good friend and a neighbor of mine called be a couple of weeks ago and asked me could I do warranty work in Wilmington. I told him that Wilmington isn't in my zip code area for warranty work but I'll be glad to look at it for him. He said that he would call the warranty department and let me know what they said. A week or so went by and he called me and told me that a appliance company in Wilmington (not going to say their name) came out to his house and looked at the microwave and told him that it was normal for his microwave to produce a lot of steam. And went on to tell him to use some kind of tray to cover the food up. They also said it could be a installation problem. I went to his house and checked the microwave and put a cup of water in for five minutes and saw right off that something was wrong. About three minutes in the water started to boil and produce a lot of steam, more than normal. I took the microwave down and checked it. There was a plastic housing where the fan pulled the steam out of the inside and released it out of the microwave that was not making a good seal. I replaced the plastic housing and put a seal around the edges. I reinstalled the microwave and it worked perfect. It's a shame that some appliance companies don't even know how to work on appliances. Or just want to work on the easy stuff and run from the more difficult and more time consuming fixes or get the service call and tell the customer that its either not worth fixing or there isn't anything wrong with the appliance. If there is a problem, then it needs to be fixed not just pushed off on somebody else. That is one of reasons why I don't charge a service call fee, I try my best to fix the appliance rather than just walking in to somebodies house and looking at the appliance and saying that it's not worth fixing and charge the customer 60 or 70 dollars and only been at the house for five minutes or so. I hope everyone has a great week.
your friends at Archer's Appliance Repair